When work takes over: Emotional labor strategies and daily ruminations about work while at home

Bettina S. Wiese; Heike Heidemeier; Christian L. Burk; Alexandra M. Freund

doi:10.1027/1866-5888/a000174

When work takes over: Emotional labor strategies and daily ruminations about work while at home

Bettina S. Wiese^*, Heike Heidemeier, Christian L. Burk, Alexandra M. Freund

^*Corresponding author for this work

Research output: Journal article (peer-reviewed) › Journal article

9 Citations (Scopus)

Abstract

This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

Original language	English
Pages (from-to)	150-154
Number of pages	5
Journal	Journal of Personnel Psychology
Volume	16
Issue number	3
DOIs	https://doi.org/10.1027/1866-5888/a000174
Publication status	Published - 01 Jul 2017
Externally published	Yes

Keywords

Deep acting
Diary
Emotional labor
Rumination
Surface acting

ASJC Scopus subject areas

Applied Psychology
Organizational Behavior and Human Resource Management

Access to Document

10.1027/1866-5888/a000174

Cite this

@article{1fcce01d20ea454a941ad89494fca1ce,

title = "When work takes over: Emotional labor strategies and daily ruminations about work while at home",

abstract = "This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.",

keywords = "Deep acting, Diary, Emotional labor, Rumination, Surface acting",

author = "Wiese, {Bettina S.} and Heike Heidemeier and Burk, {Christian L.} and Freund, {Alexandra M.}",

note = "Publisher Copyright: {\textcopyright} 2017 Hogrefe Publishing.",

year = "2017",

month = jul,

day = "1",

doi = "10.1027/1866-5888/a000174",

language = "English",

volume = "16",

pages = "150--154",

journal = "Journal of Personnel Psychology",

issn = "1866-5888",

publisher = "Hogrefe Publishing",

number = "3",

}

TY - JOUR

T1 - When work takes over

T2 - Emotional labor strategies and daily ruminations about work while at home

AU - Wiese, Bettina S.

AU - Heidemeier, Heike

AU - Burk, Christian L.

AU - Freund, Alexandra M.

PY - 2017/7/1

Y1 - 2017/7/1

N2 - This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

AB - This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

KW - Deep acting

KW - Diary

KW - Emotional labor

KW - Rumination

KW - Surface acting

UR - http://www.scopus.com/inward/record.url?scp=85027584384&partnerID=8YFLogxK

U2 - 10.1027/1866-5888/a000174

DO - 10.1027/1866-5888/a000174

M3 - Journal article

AN - SCOPUS:85027584384

SN - 1866-5888

VL - 16

SP - 150

EP - 154

JO - Journal of Personnel Psychology

JF - Journal of Personnel Psychology

IS - 3

ER -

When work takes over: Emotional labor strategies and daily ruminations about work while at home

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this