When work takes over: Emotional labor strategies and daily ruminations about work while at home

Bettina S. Wiese*, Heike Heidemeier, Christian L. Burk, Alexandra M. Freund

*Korrespondierende:r Autor:in für diese Arbeit

Publikation: Beitrag in Fachzeitschrift (peer-reviewed)Artikel in Fachzeitschrift

9 Zitate (Scopus)

Abstract

This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

OriginalspracheEnglisch
Seiten (von - bis)150-154
Seitenumfang5
FachzeitschriftJournal of Personnel Psychology
Jahrgang16
Ausgabenummer3
DOIs
PublikationsstatusVeröffentlicht - 01 Juli 2017
Extern publiziertJa

ASJC Scopus Sachgebiete

  • Angewandte Psychologie
  • Organisationslehre und Personalmanagement

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