Abstract
This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.
Originalsprache | Englisch |
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Seiten (von - bis) | 150-154 |
Seitenumfang | 5 |
Fachzeitschrift | Journal of Personnel Psychology |
Jahrgang | 16 |
Ausgabenummer | 3 |
DOIs | |
Publikationsstatus | Veröffentlicht - 01 Juli 2017 |
Extern publiziert | Ja |
ASJC Scopus Sachgebiete
- Angewandte Psychologie
- Organisationslehre und Personalmanagement